E-Commerce Operations Management

Capa
World Scientific, 2002 - 288 páginas
Latest Edition: E-Commerce Operations Management (2nd Edition)This book focuses on managerial issues of operations management for e-commerce businesses. Specifically, it will help students interested in the managerial aspects of running e-businesses to know what is important in their operations, including personnel, technology, and systems. The book uniquely shows how the basic content of operations management (i.e., quality, inventory, product design, etc.) should be applied in an e-business.Very recent e-commerce research findings and methodologies have been incorporated to offer a broader range of academic contributions. The text is based on hard, empirical evidence provided by numerous e-commerce organizations and research scholars.The book also presents a detailed, step-by-step set of procedures and successful strategies that readers can use immediately. New knowledge has to be made easy to use and the authors have integrated the current theory with current practice so that users can see the benefits and use them without delay.A complimentary copy of the ?Instructor?s Manual and Test Bank' and 10 PowerPoint presentations of the text materials are available for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
 

Índice

Introduction
3
Research on Critical Success Factors in ECommerce
15
Towards An ECommerce Operations Management
22
An ECommerce Operations Management Strategic
35
ECommerce and SupplyChain Management
49
ECommerce and Product and Process Management
82
35
85
Why Is Product And Process Design Management
93
ECommerce and Purchasing Management
115
49
140
ECommerce and Forecasting and Scheduling Management
143
ECommerce and Inventory Management
169
ECommerce and Quality Management
193
ECommerce and Human Resource Management
217
ECommerce and Reengineering and Consulting
241
EJustInTime
269

How ECommerce Supports Product Development
100
Integrating ERP And ECommerce Operations
106
36
113

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